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Terms and conditions

www.genoma23.neorgvirtual.com (hereinafter, the Website) is a website owned by Vivlio Medical, S.L., hereinafter, THE OWNER, with VAT no.: B55100515 and corporate address at: Plaza Independencia 16, 17001 Girona.

The access, reproduction and use of the Website services require prior acceptance of the Conditions of Use in force at any time. THE OWNER reserves the right to modify these Conditions whenever it deems appropriate, by publishing the new text on the Website. It is the responsibility of the user to be aware of the Conditions of Use before accessing the products and services of the Website. Please refrain from using it if you are not satisfied with them.

OWNERSHIP

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), the Intellectual Property of which corresponds to THE OWNER, except in relation to any materials obtained under license from third parties.

 

THE OWNER and its licensors retain the Intellectual Property on the Website and on the different elements composing the same at all times, individually, in any copies made (regardless of the support to which they are incorporated), granting only the use rights described below to the same. Any right that is not expressly assigned is understood to be reserved.

THE OWNER is also responsible for the selection, design of the structure and layout of the contents of the Website, as well as anyone who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitising and presenting of the same, and is therefore responsible for the protection that may be granted by Article 12 and Title VIII of Book II of Intellectual Property Law on the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, reserving any relevant legal actions that this party may be responsible for against anyone who make imitations or unfair uses of the same.

WEBSITE CONTENT AND DOWNLOADS. PERMITTED AND PROHIBITED USE.

The following is permitted:

Browsing the Website, i.e., accessing and viewing it on a device, where any temporary or accessory reproduction is authorised, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing through certain sections of the Website require prior registration.

Benefiting (prior registration) from the services and benefits provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

The following is strictly prohibited:

Any operations regarding the Website, its contents, the downloaded products and any copies of all of them that are contrary to the Law, good customs and good faith.

Any use outside the personal and private sphere, especially any with commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third-party data.

Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the private scope of permitted use and particularly its incorporation into any other work, including website pages, collections or databases. An exception to this publication is the publication in the media of materials that can be downloaded from the Press Room section.

The removal, concealment or distortion of any notices and warnings about the Intellectual or Industrial Property of the Website or any of the products provided through it.

The operations and activities expressly prohibited in any other sections of these General Conditions and generally any that may harm the normal functioning of the Website, other users or any third party.

LINKS TO THE WEBSITE

The establishment of links and hyperlinks with the Website from other pages or websites is authorised, provided that they are not done in a way that harms the public image and brand of THE OWNER, the Website or any of the people and products referred to in it. The use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others in the establishment of links with the Website, is expressly prohibited.

The establishment of links from pages or websites whose contents promote or advocate, directly or indirectly, any type of violence, discrimination, pornography or illegal activity is prohibited. The establishment of links for commercial purposes is also expressly prohibited.

The use of elements extracted from the Website in the creation of the links, is expressly prohibited, without the prior and express consent of THE OWNER.

 

The links to the Website from third-party pages or websites may never be understood to imply relationships of THE OWNER with their owners, nor does it mean that THE OWNER is endorsing, sponsoring or recommending the same, and THE OWNER will not be therefore in any way responsible for its content and legality.

CONTENT AND USER BEHAVIOUR

You as customer or user of the Website agree to make appropriate use of the content and services offered through it and not to use them to:

Commit illegal activities, illegal or contrary to good faith and public order.

Disseminate content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.

Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.

Disseminate content that threatens the image and reputation of THE OWNER or third parties.

Threaten the rights of Intellectual Property, Industrial, image, honour or others that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Website or not and is authorised to withdraw them whenever it deems appropriate.

 

The breach of any of the rules contained in these Conditions of use and particularly of the provisions of this clause will authorise THE OWNER to immediately unsubscribe as a user or subscriber of the Website.

PAYMENT METHODS

The following are the payment methods on the online store:

Credit card

SHIPMENT METHODS

The following are the shipment methods on the online store:

Free shipment

Collection points

DELIVERY TIMEFRAMES

Shipments are made with the UPS Standard service, with shipments in 24 to 48 hours in mainland Spain. Shipments are made to the customer’s home address, and the customer can schedule pickup at their home address or drop it off at a UPS pickup location. All shipments are free of charge, and they are included in the price of the product.

Customers should also keep in mind that the speed of delivery of their product will depend on how long it takes to send their sample to the laboratory. Customers will have a maximum of one year from the date of purchase to send the sample to the laboratory.

It will take approximately 15 calendar days to prepare the final product once the sample is received at the Laboratory. This final product will be sent through the UPS Standard service, as mentioned earlier.

WITHDRAWAL AND CANCELLATION

The customer has XXX from the receipt of the order to voluntarily withdraw from their purchase, without any penalty and without indicating the reasons. Consumers and users can use the withdrawal form if they wish to withdraw from the purchase of the product or contracting the service (this form can be found on the following page) to communicate their decision to the seller or service provider.

The purchase must be returned with all its products. In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.

Customers must bear the costs of return shipping. Postage due shipments will not be accepted under any circumstances.

Customers will be responsible for ensuring that both the product and its packaging arrive in perfect condition, where it is necessary to pack the items properly in order to avoid possible deterioration during transport.

Once the return package is received, we will check its condition and as soon as we verify that both the returned items as well as possible accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify them of the approval or rejection of their refund

All payments received for the purchase, including delivery costs, will be refunded within the following upon withdrawal.

The refund will be processed through the same means of payment used by the customer for the initial transaction.

We reserve the right to withhold the refund until we have received the products or until the customer has provided proof of return of the products, whichever condition is met first.

We will not offer refunds for any products that have been used.

In the event that the customer receives the wrong product or if it is in poor condition, or in the event of loss or damage to products by the transport company, the customer may request its return and/or replacement within XXX after delivery. In this case, we undertake to bear the return shipping costs, collect the defective product and/or replace the missing product with another identical product at no additional cost to the customer.

WITHDRAWAL FORM

(You should only fill in and send this form if you want to withdraw from the agreement or service contracted).

For the attention of (here is where you must enter the name of the company, full address and, if available, the telephone number, fax and email):

I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service(*).

Ordered on/requested on (*).

Name and address of the consumer and user or consumers and users.

Date and signature of the consumer and user or consumers and users.

REFUNDS AND EXCHANGES POLICY

Customers must contact customer service to request a product exchange within the timeframe for customers to return the product, which is 14 calendar days after receipt of the order from receipt of the order.

Shipping and collection costs will be borne by the customer in the case of returns.

Postage due shipments will not be accepted under any circumstances.

 Customers must pay the difference in value whenever a product to be exchanged is more expensive than the one previously purchased. However, if the price of the new product is lower than the one previously purchased, the difference in the amount will not be refunded in cash but instead as a gift voucher to use on your next purchase.

Customers must contact our Customer Service department to manage any type of return or exchange of products purchased at www.genoma23.neorgvirtual.com.

Customers must indicate the order number and we will inform them all the steps to follow. We also wish to inform you that we will not accept exchanges or returns that have not been previously reported through the indicated channels.

CUSTOMER SERVICE DEPARTMENT

Customers may cancel the order free of charge and without providing any reason, by contacting customer service as soon as possible by telephone, or through the following email address: contacto@genoma23.neorgvirtual.com, whose opening hours to the public are:

We will cancel any orders that have not yet left our warehouses without any problem. However, if the order is already on its way, we will have to wait to receive it back and once receipt of the order is confirmed, the amount of the product will be refunded less shipping costs. Refunds will be made using the same form of payment used in the purchase.

DATA PROTECTION

Any information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of said information and data and it is declared that all the information or data that you provide us is true and corresponds to reality.

AMENDMENTS

THE OWNER reserves the right to make any changes it deems appropriate on the Website without any notice, who can change, delete or add both the content and services provided through it, as well as the way in which they appear presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. The obtaining of any specific result or purpose is also not guaranteed; therefore, access and use of the Website is the exclusive responsibility of users and customers.

LEGAL ACTIONS

THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal, that may correspond to it in Law.

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